1. Confirm that your download was completed 100%. To do this, make sure the file you downloaded matches the software you purchased. To check the size of your file, right click on the file and select Properties. If the downloaded installation file is smaller than stated at the product page (see Specs), please download it again.
2. If you are running macOS system, please check this link.
3. If you use Windows and a “Failed to initialize Direct3D” or a “The game crashed” error message appears, there is a problem with your computer’s video card. In these cases, please update the video card driver.